Reasons why carriers struggle with efficiency despite growth
73%
Commercial insurance carriers report having a high operational workload due to fragmented data and outdated workflows.
64%
Insurance carriers identified areas where automation adoption and digital transformation are lacking in back-office ops.
70%
Insurance companies struggle with staffing agility during peak times, leading to slower renewal cycles.
60%
Experience insurance servicing and claims processing delays, resulting in compliance risk and consumer dissatisfaction.
End-to-end insurance BPO services for carriers to strengthen your operations
FBSPL’s insurance outsourcing services for carriers are designed to support high-end carrier processes, ensuring accuracy, compliance, and operational consistency.
Trusted by leading businesses like yours
Why is FBSPL the top choice among leading Carriers?
Custom operational workflows
Our team creates personalized workflows for carrier functions, which include policy admin, commission reconciliation, and pre-underwriting.
Compliance-embedded support
We train our insurance team in multi-state regulatory requirements, ensuring that every process, from FNOL to reporting, is compliant and audit ready.
Pre-underwriting efficiency
Our experts can handle early-stage data intake, document preparation, and validation to help your underwriters stay focused.
Advanced tech integration
With a smart blend of human intelligence + AI tools, we work within your AMS without disrupting existing infrastructure or data integrity.
Dedicated Carrier experts
We have a dedicated team that understands carriers' demands for speed, pressure, and precision to offer reliable insurance services.
Lower operational cost
We help insurance carriers reduce overhead by eliminating manual tasks and scaling support bandwidth with automated and process-driven BPO models.
Tools we use for smart insurance outsourcing support
Known for the best
Hear it from our clients
I must say that our partnership with Fusion Business Solutions (FBSPL) has been truly exceptional. What sets FBSPL apart is their remarkable ability to not only grasp our ever-evolving business needs but also their genuine curiosity to understand our culture. Their flexibility and agility have been invaluable. FBSPL’s proactive approach, coupled with their rigorous processes and scalability, has significantly enhanced our customer experiences and AI operations.
We reached out to Fusion in the Fall of 2022 as we were having issues recruiting a skilled and motivated workforce locally to fill back-office roles in our organization. What started as a simple documentation validation exercise quickly grew into the team supporting more strategic review and reconciliation activities. The team has shown repeatedly that they are willing to take on more and more complicated tasks, and the leadership team is quick to rally and support their employees when things fall off track.
Fusion Business Solutions has been a game-changer for our company. Their responsive team, seamless onboarding, and commitment to excellence have significantly reduced our stress levels, allowing us to focus on what matters most – our clients. We've experienced measurable improvements in client retention and employee satisfaction since partnering with Fusion, making them the top choice for any business seeking efficient virtual assistant services.
Thought leadership
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