Frequently Asked Question (FAQs)

FBSPL provides a comprehensive package of outsourcing and consulting services, including:

• Insurance Outsourcing & Consulting – end-to-end support for policy processing, claims, renewals, COI issuance, agency optimization, AMS/CRM integration
  Tailored insurance services for Independent Insurance Agencies, MGAs, Carriers, Agents & Brokers
• Accounting & Bookkeeping – multi-currency accounting, A/P, A/R, reconciliations, intercompany, customized solutions, 99% accuracy guarantee
• Data Annotation & Labeling – text, image, video, audio annotation, plus synthetic data generation for AI/ML models
• Business Intelligence & Analytics – insight-driven dashboards, KPI tracking, customized reports for businesses to make informed decisions
• Digital Marketing – SEO, content marketing, paid media, social strategies (to help you boost online presence)
• Customer Support Outsourcing – inbound, outbound, live chat, email support — especially in the insurance domain
• AI Services & Consultancy – AI-driven business automation, predictive analytics, process optimization, and customized AI solutions for insurance, accounting, digital marketing, and data annotation. We combine human expertise with AI to reduce turnaround times, minimize errors, and drive smarter decision-making.

Because we are a full-spectrum BPM and outsourcing firm, you can outsource one function or many, and benefit from integrated, cross-functional support.

When you outsource to FBSPL, your project is managed with a structured, transparent, and flexible approach:

• Discovery & Assessment – We begin with a detailed audit of your current workflows, tools, processes, and pain points. We define scope, KPIs, SLAs, and compliance needs.
• Proposal & Planning – We propose a bespoke solution, with roles, phases, timelines, technology stack, governance, and risk mitigation.
• Team Assignment & Training – We assemble a dedicated or hybrid team (as per your model) and conduct domain-specific training, including knowledge transfer of your systems.
• Pilot / Testing Phase – We often begin with a small pilot or trial phase to validate the setup, workflows, and quality expectations.
• Scale & Operation – Once validated, we ramp up to full operation. Your project is managed end-to-end, with continuous monitoring, feedback loops, escalation paths, and periodic reviews.
• Ongoing Optimization – We continuously refine workflows, incorporate automation and AI, optimize performance, and evolve with your business needs.

We maintain open communication — regular calls, dashboards, status reports — so you always know how your project is performing. This process ensures accountability, predictability, and adaptability.

At FBSPL, data security and compliance are foundational. We follow industry best practices and hold relevant certifications to protect your data. Key practices include:

• Certifications & Standards — We are ISO 27001 and ISO 9001 certified
• Secure Infrastructure — Encrypted data transmission (TLS/SSL), secure VPNs, network segmentation, firewalls, intrusion detection, restricted access controls.
• Access Controls & Role-Based Permissions — Least privilege access, role-based user groups, periodic audits of user permissions.
• Data Segregation & Isolation — Client data is logically separated; we ensure no co-mingling of sensitive data across clients.
• Employee Vetting & Training — Rigorous background checks, NDAs, regular training in data security, privacy policies, and handling of PII.
• Backup & Disaster Recovery — Redundant backups, offsite storage, regular DR drills to ensure business continuity.
• Compliance Adherence — We design processes to help you comply with GDPR, HIPAA, SOC 2 (if needed) — see the specific FAQ further below.

In short, we treat your data with high sensitivity. Combined with continuous audits and updates, we mitigate security risks while delivering efficient outsourcing services.

FBSPL believes in “AI + human = growth,” combining intelligent automation with domain expertise to deliver better outcomes.

Here’s how we leverage AI and automation:

• Workflow Automation & RPA — We identify repetitive tasks (data entry, reconciliations, certificate issuance) and automate them via Robotic Process Automation, macros, or scripting, reducing manual errors and cycle times.
• AI-Powered Data Annotation — We use semi-automated annotation tools, assisted labeling, and synthetic data generation to accelerate model training while ensuring high accuracy.
• Predictive Analytics & BI — We apply ML models to identify trends, anomalies, forecast demands, and aid decision-making.
• Intelligent Quality Checks — AI-assisted validation, anomaly detection, exception handling — reducing human rework.
• Smart Document Processing / OCR / NLP — For processing unstructured data (forms, claims, policies), using AI to parse, classify, extract, and validate information.
• Chatbots / Virtual Assistants — In customer support or insurance servicing, we can deploy AI chatbots for first-tier queries, escalating only complex tasks.
• Continuous Learning & Optimization — The systems learn over time; as we feed more data, the AI models improve, making tasks faster and with fewer errors.

With AI and automation layered into operations, clients benefit from faster turnaround time, lower error rates, scalability, and cost efficiencies — which are core competitive advantages of modern outsourcing.

Yes — we actively align teams to match your time zone and business hours. One of our strategic differentiators is “availability as per your time zone.”

Depending on your location and requirements, we can:

• Deploy staff in US / Canadian time windows.
• Maintain on-call or backup teams to cover off-hours or critical tasks.

Thus, you get near-real-time collaboration, minimal waiting, and responsiveness across geographies.

• Domain Expertise + End-to-End Capability — We don't just do generic BPO; we specialize in insurance outsourcing, accounting, data annotation, BI, and digital marketing, enabling cross-functional value.
• Hybrid Model: AI + Human — We embed automation, AI, and process intelligence at the core of operations so you benefit from both human judgment and scalable efficiency.
• Client-First Approach & Transparency — We treat clients as partners, offering open communication, clear SLAs, visible dashboards, and continuous improvement.
• Scalability & Flexibility — We support flexible engagement models, ramping up or down based on your seasonality or project flow.
• Time Zone Alignment — We operate in your business hours, reducing delays and improving responsiveness.
• Strong Data Security & Compliance — Certifications and strict protocols ensure that your data is protected and regulation-ready.
• Back-up & Continuity Support — We include redundancy and backup staffing to ensure no disruption, even in peak or crisis times.
• Proven Track Record — With thousands of clients served across countries, we bring deep experience and sector credibility.

Together, these differentiators help us deliver outsourcing services that are efficient, dependable, secure, and aligned with your business strategy.

Absolutely, and here’s how:

• Error Reduction — AI-driven validation, anomaly detection, and predictive correction catch mistakes early. By automating repetitive tasks, you reduce human fatigue-based errors.
• Faster Turnaround — AI accelerates data processing, document parsing, annotation, and reconciliation. What might take minutes manually can often be done in seconds.
• Consistency — Automated logic ensures uniform responses, fewer deviations, and standardized quality — especially for scale tasks.
• Scalability under Load — AI systems can handle high volumes (e.g. surge in claims or policy renewals) without linear increase in staff or error.
• Continuous Learning — As AI models ingest more data, they improve over time, reducing manual oversight and rework.

At FBSPL, embedding intelligent automation and AI is a strategic lever — not an afterthought — so our clients benefit from shorter cycle times and improved accuracy in their outsourced operations.

Yes — FBSPL offers AI consulting and advisory services to help you adopt, integrate, and scale AI-driven solutions. While our core operations embed AI, we can also:

• Assess your business readiness for AI adoption
• Recommend AI/ML models, tools, and architectures
• Define data strategy, governance, and pipeline design
• Help integrate AI into your workflows and systems
• Provide change management support, training, and adoption planning

In short, we don’t just build AI-enabled outsourcing — we help clients become AI-savvy themselves.

Yes — regulatory compliance is integral to our operations. We build processes and workflows that enable compliance with standards like GDPR, HIPAA, and SOC 2, based on client requirements

Onboarding time depends on your complexity (systems, compliance, domain), but typically:

• A light to medium project can be onboarded in 1 to 2 weeks
• More complex, integrated setups (insurance + accounting + AI pipelines) may take 2 to 4 weeks or more

The phases include discovery, audit, workflow design, team onboarding, training, pilot testing, and transition to live operations. Because we often begin with a pilot, your ramp-up is controlled and low-risk.

Yes — flexibility is a key strength. We offer various engagement models, including:

• Dedicated Teams / Full-Time Equivalent (FTE) — you get a stable, consistent team allocated to your project
• Project-Based — fixed-scoped, time-bound work with defined deliverables
• Hourly / Time & Materials — flexible usage with hourly billing for ad-hoc tasks or variable demand

We tailor the engagement to your preferences, budget, and operational needs.

Yes — our insurance outsourcing services are designed to integrate with major agency management systems (AMS) and CRM tools. In fact, our insurance operations team is trained to work with platforms such as Applied Epic, HawkSoft, EZLynx, AMS360, and more.

FBSPL is proudly certified as a Great Place to Work®, and 2025 marks the fourth consecutive year we have earned this recognition. This certification reflects our strong culture, employee satisfaction, and people-first approach.

At FBSPL, we believe that happy and motivated teams deliver better outcomes for clients. By fostering a positive work environment built on trust, learning, and collaboration.

We measure success through a combination of quantitative and qualitative metrics, tied to your business objectives. Typical KPIs & success levers include:

• Accuracy / Error Rate — e.g. % of tasks without defects
• Turnaround Time / Cycle Time — time from request to completion
• On-Time Delivery / SLA Compliance
• Scalability & Throughput — ability to handle volume spikes
• Feedback from your internal stakeholders
• Process Optimization / Continuous Improvement — number of automation levers implemented, workflow efficiencies

We embed dashboards and reporting so you can monitor these in real time, and we hold periodic reviews to jointly assess performance and course-correct.

FBSPL’s AI Tools are domain-embedded, customized, and tightly integrated with outsourcing workflows. Here’s how they stand apart:

• Domain-Aware Intelligence — unlike generic AI, our models are trained in insurance.
• Human-in-the-Loop Design — our tools work with expert oversight, so edge cases and nuances get human review.
• Security-First Architecture — our AI tools are built with privacy, compliance, and data protection in mind.

In sum, FBSPL AI Tools deliver more accurate, reliable, and domain-specific value than generic AI, because they are designed with your business in mind.