Challenges faced by insurance agencies
60%
North American insurance agencies struggle with client data organization and consistent servicing procedures.
40%
Insurance underwriters spend more time on administrative tasks and non-core activities, reducing productivity.
61%
Insurance executives claim that shifts in consumer preferences are expediting the need for strategic reinvention.
54%
CFOs claim that hiring skilled employees and staff retention are their most formidable challenges.
70%
Success rate comes from selling to existing customers.
60%
Online shoppers review return policy before making a purchase.
53%
E-commerce retailers find shipping and logistics processes challenging.
47%
Shoppers investigate a website's credibility before purchasing.
Combat business challenges with our insurance process outsourcing
Guaranteed data security
Our SOC-2 and ISO certifications ensure client data remains secure and compliant with the latest regulations.
No hidden training cost
We cover all the training expenses, helping insurance agencies reduce operational costs from day one.
Pre-deployment training
Our insurance VA experts undergo comprehensive training before deployment, saving agencies valuable time and resources.
Workflow optimization
Our tailored insurance agency consultation solutions enhance client servicing efficiency and improve productivity.
End-to-end insurance bpo services
Policy Processing
Your policies, our expertise. Ensure accuracy and speed with our policy processing services. Reduce the risk of E&O with human-verified policy checking.
Claims Management
Claims are the heartbeat of insurance. Our claims management services ensure faster settlements and longer client relationships.
Insurance Accounting
Say goodbye to accounting errors. Let us manage your insurance accounting services and financial reporting while you focus on strategic growth initiatives.
Agency Optimization
Manage your insurance agency like a pro. Be ready to re-purpose your P&C operations with the industry-best insurance agency optimization services.
New Business
Grow your new business in the right direction. From policy quotes, to checking and issuance, let us deliver the best insurance experience.
Customer Support
We are here for you round the clock. Get expert assistance and strategic guidance for more optimized insurance operations.
Our clients
Known for the best
Hear it from our clients
I must say that our partnership with Fusion Business Solutions (FBSPL) has been truly exceptional. What sets FBSPL apart is their remarkable ability to not only grasp our ever-evolving business needs but also their genuine curiosity to understand our culture. Their flexibility and agility have been invaluable. FBSPL’s proactive approach, coupled with their rigorous processes and scalability, has significantly enhanced our customer experiences and AI operations.
Chin Ma
Founder & President
We reached out to Fusion in the Fall of 2022 as we were having issues recruiting a skilled and motivated workforce locally to fill back-office roles in our organization. What started as a simple documentation validation exercise quickly grew into the team supporting more strategic review and reconciliation activities. The team has shown repeatedly that they are willing to take on more and more complicated tasks, and the leadership team is quick to rally and support their employees when things fall off track.
James Oickle
President & CEO
Fusion Business Solutions has been a game-changer for our company. Their responsive team, seamless onboarding, and commitment to excellence have significantly reduced our stress levels, allowing us to focus on what matters most – our clients. We've experienced measurable improvements in client retention and employee satisfaction since partnering with Fusion, making them the top choice for any business seeking efficient virtual assistant services.
Isom Rigell M. Ed.
Chief People Officer
Tech-enabled insurance outsourcing solutions
Our tech-driven insurance business process outsourcing solutions redefine standards in the insurance industry, delivering quality, efficiency, and value. Here is a set of tools we incorporate to offer tech-driven insurance BPO services.
Thought leadership
Explore our insights to know what sets us apart
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Frequently asked questions
We strive for client satisfaction and quality services. Here are the major perks businesses can avail while seeking insurance business process outsourcing services.
- Cost-effective business solutions
- All-in-one expertise
- Maximized operational efficiency
- Improved customer experience
- Scalable solutions
- On-time delivery and 100% accuracy
Although our insurance bpo services are not restricted to a specific tool or technology, here are a few tools with which we have hands-on experience.
- Applied Net
- India TM
- CSR 24
- AMS 360
- QQCatalyst
- PowerBroker
We follow a streamlined and transparent process to help businesses get the best results they’ve aimed for. Here’s how you can avail our insurance operations management support.
- Book a consultation
- Review & assessment of agency needs
- Get customized services proposal
- Discussion of expectation and implementation
- Staff introduction
- Quarterly discussions of real time results
Insurance back-office support and services are very time-consuming and costly. But, when you outsource back-office activities like policy processing, certifications, CMS updates, and more, you can save a lot of your time and focus on your business while we take care of your operations.
- Availability As Per Your Time Zone
- All-in One Expertise
- Dedicated Staff
- 99% Accuracy
- Tailor-Made Solutions
Talk to our experts
Need immediate assistance? Talk to us. Our team is ready to help. Fill out the form below to connect.
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