Customer Support Services

Customer Support Services-Answering the Why

Befriending your customers. Building trust and brand reputation with every interaction. Sign up for our best-in-class processes and technologies that help you eliminate critical points of friction, gain deeper insights into your customer's needs, and predict their future needs.

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Read about our Customized Customer Support Service-Case Study

How Psychology Affects the Voice Support Customer Experience

Learn how understanding customers'psychology helps you offer them a more personalized experience and build stronger relationships.

Begin Here

Latest Industry News & Blogs-Customer Support

Customer ticketing and Server Management optimization with FBSPL

Improved efficiency, maintained 24/7 availability, optimized ticketing platform, and more.

Learn Here

Customer Support Services

Customer Support Services-Answering the Why

Befriending your customers. Building trust and brand reputation with every interaction. Sign up for our best-in-class processes and technologies that help you eliminate critical points of friction, gain deeper insights into your customer's needs, and predict their future needs.

Sign Up Now

Read about our Customized Customer Support Service-Case Study

How Psychology Affects the Voice Support Customer Experience

Learn how understanding customers'psychology helps you offer them a more personalized experience and build stronger relationships.

Begin Here

Latest Industry News & Blogs-Customer Support

Customer ticketing and Server Management optimization with FBSPL

Improved efficiency, maintained 24/7 availability, optimized ticketing platform, and more.

Learn Here

Our Assets

In Customer Support Outsourcing

85%

Avoid companies where they have experienced poor customer service

80%

Spend more with companies where they have experienced good customer service

62%

Neglect companies with a reputation for poor customer service

85%

Avoid companies where they have experienced poor customer service

80%

Spend more with companies where they have experienced good customer service

62%

Neglect companies with a reputation for poor customer service

How Are We Driving Change with Our Customer Support Outsourcing Services?

Inbound Calls

Outbound Calls

E-mail Support

Live Chat Support

Inbound Calls

Outbound Calls

E-mail Support

Live Chat Support

Tools That Drive Excellence

Customer Support tool Jira
Customer Support tool HubSpot
Customer Support tool Zendesk
Customer Support tool Zoho

Thinking

How FBSPL improved customer satisfaction for an eCommerce brand?

Case Study

How FBSPL improved customer satisfaction for an eCommerce brand?
Sales Transformation in Insurance with Whitney Carpenter Doig

Podcast

Sales Transformation in Insurance with Whitney Carpenter Doig
Stony Beach

Blog

A step-by-step guide to simplify insurance claim processing
Stony Beach

Blog

Data integrity in insurance risk management
Stony Beach

Blog

How can insurance agencies succeed despite shifting consumer preferences?

Known for the best

Hear it from our clients

Fusion Business Solutions has been a game-changer for our company. Their responsive team, seamless onboarding, and commitment to excellence have significantly reduced our stress levels, allowing us to focus on what matters most – our clients. We've experienced measurable improvements in client retention and employee satisfaction since partnering with Fusion, making them the top choice for any business seeking efficient virtual assistant services.

Isom Rigell M. Ed.
Chief People Officer
Listen to our client- new insurance business servicing

Our professionals handle such situations by:
  • Actively listening to and acknowledging the feedback.
  • Providing alternative services or features that enhance the customer experience.
  • Thoughtfully analyze bulk feedback to identify areas for improvement.
  • Collecting real-time insights on products using surveys and feedback tools.

To ensure consistency, we:
  • Conduct regular training sessions on comprehensive brand guidelines for customer-facing teams, irrespective of channels.
  • Use integrated platforms to ensure customer information and interaction history are accessible across all channels.
  • Regularly review customers' feedback from various channels to identify inconsistencies and implement necessary solutions.
  • Consistently update our centralized information base with FAQs, troubleshooting guides, and best practices to maintain a unified viewpoint of interactions.

To manage a large volume of inquiries, we:
  • Invest in advanced and scalable technologies such as customer relationship management (CRM) systems, ticketing systems, automation tools, etc.
  • Prioritize inquiries based on their urgency and impact.
  • Follow a tiered support structure, where each team is specialized to handle a pre-defined inquiry group.
  • Continuously identify trends and patterns in inquiry volume to align our efforts and resources in the right direction.

We understand that customers may feel frustrated before or after purchasing a product. Therefore, before offering any recommendations, our team puts themselves in their position. The goal is to present solutions and foster a situation that benefits both parties.

You should partner with us if you are looking for:
  • 360-degree assistance that meets your dynamic business needs round the clock
  • Professionally trained employees
  • Buck-up services at zero additional cost
  • Dedicated customer support, vendor management, and much more
Partnering with us means aligning with the industry excellence.

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